At Mullawarr Disability Support Services, we value feedback and are committed to providing safe, respectful, and high-quality supports. You have the right to make a complaint or provide feedback without fear of retribution.
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​How to Provide Feedback and Make a Complaint.
You can:

• Speak directly with a staff member

• Call or email us

• Ask a trusted person to raise a concern on your behalf

Contact details:
📞 Phone: 0424 014 653
📧 Email: admin@mullawarr.com.au

What Happens After You Make a Complaint.
We will:

1. Acknowledge your complaint

2. Listen carefully and respectfully

3. Investigate the issue fairly

4. Keep you informed of progress

5. Work with you to resolve the matter

6. Use feedback to improve our services

Complaints are handled confidentially and in line with our policies.
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External Complaints – Your Right
You can contact the NDIS Quality and Safeguards Commission at any time, even if you have not raised the issue with us.
NDIS Quality and Safeguards Commission
📞 1800 035 544
🌐 www.ndiscommission.gov.au
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Support with Making a Complaint
If you need help to make a complaint, you may ask:

• A family member

• A support coordinator

• An advocate

We respect your choice and will support you throughout the process.