Last updated:  10 January 2026
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Here at Mullawarr Disability Support Service we are committed to protecting the privacy and confidentiality of all participants, families, carers, employees, and website visitors. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
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What Personal Information We Collect
We may collect personal information including:

• Name, address, phone number and email address

• NDIS number and plan information

• Support needs and preferences

• Health or disability-related information (only where required to provide supports)

• Emergency contact details

• Feedback or complaints

• Information submitted through our website contact forms

 
How We Collect Information
We collect information:

• Directly from you (in person, by phone, email, or online forms)

• From your nominee, guardian, support coordinator, or plan manager (with consent)

• Through our website when you make an enquiry

 
Why We Collect Your Information
We collect and use personal information to:

• Provide disability support services

• Communicate with you about your supports

• Meet NDIS compliance and reporting requirements

• Improve our services

• Respond to enquiries, feedback, or complaints

• Meet legal and regulatory obligations

 
How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely in password-protected systems and only accessed by authorised staff.
 
When We Share Information
We only share your information:

• With your consent

• When required by law

• With the NDIS Quality and Safeguards Commission

• With emergency services if there is a serious risk to health or safety

• With relevant professionals involved in your supports (where appropriate)

 
Accessing or Correcting Your Information
You have the right to:

• Request access to your personal information

• Ask for corrections if information is inaccurate or outdated

Requests can be made by contacting us using the details below.
 
Privacy Concerns or Complaints
If you have concerns about how your information is handled, please contact us. We take privacy complaints seriously and will respond promptly.
Contact us:
📞 Phone: 0424 014 653
📧 Email: admin@mullawarr.com.au